10 things to evaluate before you buy
Defining success
Why it matters
Highly engaged teams achieve 23% higher profitability than those with low engagement. That's why choosing the right employee voice platform isn't just an HR decision, it's a business decision. Buying software without defining success usually ends in disappointment. Before comparing features, ask yourself: “What problem are we actually trying to solve?”
What to look for
- Are we trying to improve engagement?
- Reduce turnover?
- Improve manager effectiveness?
- Give frontline employees a voice?
- Measure culture?
- Improve advocacy?
Questions to ask vendors
- “How does your platform help us measure success?”
- “Which KPIs do customers typically improve?”
- “How quickly should we expect to see results?”
- “Have you helped others with this challenge?”
- “Do you have the customer stories to prove your effectiveness?”
Technology & AI
Adoption & security
Partnership & value